Refund policy

An order may be cancelled for a full refund only before preparation begins. Once food or drinks are being prepared, cancellation may no longer be possible because they are made for that order.

If an item is missing, incorrect, damaged, or unsafe to consume, contact us promptly. We may ask for photos or other reasonable details and may offer a replacement, store credit, or a full or partial refund depending on the issue.

Perishable and made-to-order products generally cannot be returned or refunded after delivery solely because you changed your mind. This does not limit any rights you have under applicable Egyptian consumer-protection law.

Approved card or digital-payment refunds are returned through the original payment method. Processing time depends on the payment provider or bank. Cash-order resolutions are arranged directly with our team.